About the authors gerald c kane is the mit sloan management review guest editor for the digital business initiative doug palmer is a principal in the digital business and strategy practice of deloitte digital anh nguyen phillips is a senior manager within deloitte services lp where she leads strategic thought leadership initiatives david kiron is the executive editor of the big ideas . Digital transformation is the impact of digital on organizations digitization transforms organizations on three levels external the customer experience or the external communications of the organization internal the business operations or the internal communications and decision making of the organization. Garth andrus is currently a principal and global leader of digital dna solutions at deloitte they are the authors of the forthcoming mit press book the technology fallacy how people are the real key to digital transformation april 2019 from which this article is adapted. In this way an erp a digital transformation tool can be seen as destroying information silos within an organization by seeing digital transformation as enabling the flow of information across an organization leaders can better manage change by putting everyone in the organization on the same page change management goal. Digital transformation changes the game for cpo organizations in three primary aspects first it changes the focus from component parts to the total experience
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